/* =====================================================================
   COULEURS ET APPARENCE : modifiez simplement les valeurs ci-dessous.
   (Couleurs au format #RRGGBB. Exemple : bleu = #2563eb)
   ===================================================================== */
:root {
  --couleur-principale: #2563eb;       /* boutons, liens */
  --couleur-principale-fonce: #1d4ed8; /* boutons au survol */
  --couleur-entete: #0f172a;           /* bandeau du haut */
  --couleur-texte-entete: #ffffff;
  --couleur-fond: #f1f5f9;             /* fond de la page */
  --couleur-carte: #ffffff;            /* fond des blocs */
  --couleur-texte: #1e293b;
  --couleur-texte-discret: #64748b;
  --couleur-bordure: #e2e8f0;
  --arrondi: 12px;
  --largeur-max: 980px;
  --hauteur-logo: 40px;
  --police: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

/* ===================== Mise en page générale ====================== */
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; font-family: var(--police); font-size: 16px; line-height: 1.55;
  color: var(--couleur-texte); background: var(--couleur-fond);
  min-height: 100vh; display: flex; flex-direction: column;
}
.wrap { width: 100%; max-width: var(--largeur-max); margin: 0 auto; padding: 0 16px; }
a { color: var(--couleur-principale); }
h1 { font-size: 1.7rem; margin: 0 0 .5rem; line-height: 1.25; }
h2 { font-size: 1.25rem; margin: 0 0 .5rem; }
.muted { color: var(--couleur-texte-discret); font-size: .92rem; font-weight: 400; }
main.wrap { flex: 1; padding-top: 24px; padding-bottom: 40px; }

/* ===================== En-tête / pied de page ====================== */
.site-header { background: var(--couleur-entete); color: var(--couleur-texte-entete); }
.header-inner { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px 24px; padding-top: 12px; padding-bottom: 12px; }
.brand { display: flex; align-items: center; gap: 12px; color: inherit; text-decoration: none; font-weight: 700; font-size: 1.2rem; }
.logo { height: var(--hauteur-logo); width: auto; border-radius: 6px; display: block; }
.site-header nav { display: flex; flex-wrap: wrap; gap: 4px 18px; }
.site-header nav a { color: var(--couleur-texte-entete); text-decoration: none; opacity: .85; font-size: .95rem; }
.site-header nav a:hover { opacity: 1; text-decoration: underline; }
.site-footer { padding: 18px 0; color: var(--couleur-texte-discret); font-size: .9rem; text-align: center; }

/* ===================== Blocs ====================== */
.card { background: var(--couleur-carte); border: 1px solid var(--couleur-bordure); border-radius: var(--arrondi); padding: 22px; margin-bottom: 20px; }
.narrow { max-width: 640px; margin-left: auto; margin-right: auto; }
.hero { text-align: center; padding: 10px 0 18px; }
.lead { font-size: 1.1rem; color: var(--couleur-texte-discret); margin: 0; }
.choices { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; margin-bottom: 20px; }
.choice { text-decoration: none; color: inherit; display: flex; flex-direction: column; gap: 6px; margin: 0; transition: box-shadow .15s, transform .15s; }
.choice:hover { box-shadow: 0 6px 20px rgba(15, 23, 42, .12); transform: translateY(-2px); }
.choice p { flex: 1; margin: 0 0 10px; color: var(--couleur-texte-discret); }
.choice .btn { align-self: flex-start; }

/* ===================== Formulaires ====================== */
.stack { display: flex; flex-direction: column; gap: 14px; }
label { display: flex; flex-direction: column; gap: 4px; font-weight: 600; font-size: .95rem; }
input[type=text], input[type=email], input[type=password], input[type=search], textarea, select {
  font: inherit; font-weight: 400; padding: 10px 12px; border: 1px solid #cbd5e1; border-radius: 8px; background: #fff; color: var(--couleur-texte); width: 100%;
}
input:focus, textarea:focus, select:focus { outline: 2px solid var(--couleur-principale); outline-offset: 1px; }
input[type=file] { font-weight: 400; }
fieldset { border: 1px solid var(--couleur-bordure); border-radius: 8px; padding: 10px 14px 12px; margin: 0; display: flex; flex-direction: column; gap: 6px; }
legend { font-weight: 600; font-size: .95rem; padding: 0 6px; }
label.check { flex-direction: row; align-items: center; gap: 8px; font-weight: 400; }
label.check input { width: auto; }
.trap { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }

.btn { display: inline-block; font: inherit; font-weight: 600; padding: 10px 18px; border-radius: 8px; border: 1px solid #cbd5e1; background: #fff; color: var(--couleur-texte); text-decoration: none; cursor: pointer; text-align: center; }
.btn:hover { background: #f8fafc; }
.btn-primary { background: var(--couleur-principale); border-color: var(--couleur-principale); color: #fff; }
.btn-primary:hover { background: var(--couleur-principale-fonce); }
.btn-disabled { background: #e2e8f0; color: var(--couleur-texte-discret); border-color: #e2e8f0; cursor: default; }
.btn-disabled:hover { background: #e2e8f0; }

.alert { padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; border: 1px solid; }
.alert ul { margin: 0; padding-left: 18px; }
.alert-ok { background: #ecfdf5; border-color: #a7f3d0; color: #065f46; }
.alert-error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }

/* ===================== Téléchargements ====================== */
.downloads { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin: 14px 0; }
.download { border: 1px solid var(--couleur-bordure); border-radius: 10px; padding: 14px; display: flex; flex-direction: column; gap: 8px; align-items: flex-start; }
.download .btn { margin-top: auto; }
.note { background: #fffbeb; border: 1px solid #fde68a; color: #78350f; padding: 12px 16px; border-radius: 8px; font-size: .95rem; }

/* ===================== Tickets ====================== */
.ticket-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; }
.ticket-id { font-size: 1.6rem; font-weight: 700; letter-spacing: 1px; font-family: ui-monospace, Consolas, monospace; }
.ticket-subject { font-size: 1.25rem; margin-top: 8px; }
.badge { display: inline-block; padding: 3px 12px; border-radius: 999px; font-size: .85rem; font-weight: 600; white-space: nowrap; }
.badge-open { background: #fee2e2; color: #991b1b; }
.badge-in_progress { background: #fef3c7; color: #92400e; }
.badge-resolved { background: #d1fae5; color: #065f46; }
.tag { display: inline-block; padding: 2px 10px; border-radius: 6px; font-size: .82rem; font-weight: 600; }
.tag-client { background: #dbeafe; color: #1e40af; }
.tag-prospect { background: #ede9fe; color: #5b21b6; }

.thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 20px; }
.msg { background: var(--couleur-carte); border: 1px solid var(--couleur-bordure); border-radius: var(--arrondi); padding: 14px 18px; max-width: 88%; }
.msg header { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 6px; flex-wrap: wrap; }
.msg-client { align-self: flex-start; }
.msg-admin { align-self: flex-end; background: #eff6ff; border-color: #bfdbfe; }
.msg-body { white-space: pre-wrap; word-wrap: break-word; overflow-wrap: anywhere; }
.attach { margin-top: 8px; font-size: .92rem; }

.info { display: grid; grid-template-columns: max-content 1fr; gap: 4px 16px; margin: 12px 0 0; }
.info dt { color: var(--couleur-texte-discret); }
.info dd { margin: 0; }

/* ===================== Administration ====================== */
.admin-bar { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; }
.counts { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }
.counts a { text-decoration: none; }
.filters { display: flex; flex-wrap: wrap; gap: 8px; margin: 12px 0; }
.filters select, .filters input { width: auto; flex: 1 1 160px; }
.table-wrap { overflow-x: auto; background: var(--couleur-carte); border: 1px solid var(--couleur-bordure); border-radius: var(--arrondi); }
.table { width: 100%; border-collapse: collapse; font-size: .93rem; }
.table th, .table td { padding: 10px 12px; text-align: left; border-bottom: 1px solid var(--couleur-bordure); vertical-align: top; }
.table th { background: #f8fafc; font-size: .82rem; text-transform: uppercase; letter-spacing: .03em; color: var(--couleur-texte-discret); }
.dot { display: inline-block; width: 10px; height: 10px; border-radius: 50%; background: #ef4444; }

/* ===================== Téléphone ====================== */
@media (max-width: 720px) {
  .choices, .downloads { grid-template-columns: 1fr; }
  .msg { max-width: 100%; }
  h1 { font-size: 1.4rem; }
}